Privacy Policy VIP44 — Member Personal Data Protection

Platform vip44 (hereinafter referred to as "we", "Platform" or "vip44") is fully committed to protecting the privacy and security of every member's personal data. This Privacy Policy is established to provide complete transparency regarding our data management practices.

This document describes the types of information we collect, the purpose of collection, how that information is used, shared, and protected, as well as the rights you hold regarding your personal data. We believe every member has the right to know exactly how their personal information is managed.

This Privacy Policy applies to all users of the platform vip44 — whether via website, Android app, or iOS app — regardless of location or access method. By using any of our services, you confirm that you have read and understood this policy.

In carrying out platform operations vip44, we collect several types of information from members. This collection is done directly from you during registration and platform use, or automatically through standard tracking technologies.

Information You Provide Directly:

Information Collected Automatically:

• Your IP address and network information when accessing the platform.
• Device type, operating system, and web browser version.
• Login session records including date, time, and session duration.
• Wagering activity history, deposit and withdrawal transactions.
• Cookie data and device identifiers for security and analytics purposes.
• Country- or region-level geolocation information (not precise GPS coordinates).

All information collected by the platform vip44 used responsibly and only for legitimate purposes. The following is a complete list of the purposes for which your personal data is used:

• Account Management: Creating, verifying, and managing your member account, including the KYC process and age verification.
• Transaction Processing: Processing deposit and withdrawal requests securely and accurately to your bank account or digital wallet.
• Platform Security: Detecting and preventing fraud, money laundering, account abuse, and other security threats.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to our platform.
• Customer Support: Resolving enquiries, complaints, and technical issues you report to our support team.
• Service Communications: Sending important notifications regarding your account, transactions, policy changes, and security updates.
• Platform Enhancements: Analysing usage patterns in aggregate (without identifying individuals) to improve platform functionality and user experience.
• Responsible Gaming: Monitoring wagering patterns to identify members who may need assistance and support through our responsible gaming programme.

We will not use your data for purposes not stated here without obtaining your consent first. If we intend to use your data for a new purpose, you will be notified and given the option to agree or decline.

Platform vip44 does not generally share member personal data with outside parties. However, there are limited situations where data sharing is necessary and legally permitted:

• Payment Service Providers: Required transaction information is shared with partner banks, FPX providers, Touch 'n Go eWallet, and other payment processors solely to process your deposits and withdrawals.
• Licensed Game Providers: Minimal game session data is shared with registered third-party game providers to operate games within our platform.
• Statutory Authority: Information may be disclosed to government authorities, regulatory bodies, or law enforcement when required by law or a valid court order.
• Identity Verification Service: KYC documents are shared with trusted third-party identity verification services to conduct the required background checks.

All third parties that receive data from vip44 are bound by confidentiality agreements and held to data security standards equal to or higher than our own. We ensure they use such data only for the specified purposes.

Protecting member personal data is a responsibility we take very seriously. The vip44 implements multiple layers of technical and organisational security to ensure your data is always protected:

• 256-bit SSL Encryption: All communications between your device and our servers are protected by industry-standard SSL/TLS encryption protocols.
• Stored Data Encryption: Sensitive information such as passwords and bank account numbers is stored in encrypted form and cannot be read without a valid encryption key.
• Strict Access Control: Only authorized staff may access member personal data, and every access is logged and monitored.
• Firewall and Intrusion Detection System: The platform infrastructure is protected by multi-layered firewalls and real-time threat detection systems.
• Two-Factor Authentication (2FA): Members are strongly encouraged to enable 2FA to add an extra layer of security to their account.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
• 24/7 Monitoring: Our security team monitors platform activity around the clock to promptly detect any anomalies or threats.

Platform vip44 retains member personal data for as long as necessary to fulfil the purpose of collection and to meet legal obligations. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account remains active on our platform.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, in compliance with anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for 5 years after account closure or the last verification date.
• Security and Access Logs: Retained for 12 months for security incident investigation purposes.
• Support Communication Records: Retained for 3 years for reference and dispute resolution purposes.

Once the defined retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. The data deletion process is carried out in accordance with industry-accepted security standards.

As a platform member vip44, you have several important rights regarding your personal data. We fully respect and uphold these rights:

Platform vip44 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following is an explanation of the types of cookies we use:

• Essential Cookies (Strictly Necessary): These cookies are required for core platform functions such as login session management, security, and language preferences. They cannot be disabled.
• Performance Cookies: Used to gather aggregated information on how users interact with the platform, helping us identify areas for improvement.
• Functional Cookies: Allows the platform to remember your preferences such as display settings and favourite game selections for a more convenient experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and prevent you from logging in or using certain features.

Platform vip44 may contain links to third-party websites or services such as game providers, payment processors, and business partners. It is important that you understand the following:

• This Privacy Policy applies only to the vip44 platform only and does not cover the privacy practices of third-party websites or services.
• Every third-party game provider integrated with our platform has its own privacy policy governing how they handle game session data.
• Payment providers such as banks, FPX, and digital wallets are also subject to their own privacy policies, which are separate from vip44.
• Vip44 is not responsible for the privacy practices of such third parties and recommends that you read their privacy policies before using their services.

All third parties that receive data from vip44 have signed data protection agreements binding them to the security standards set by our platform.

Platform vip44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to members via:

• A prominent notice on the platform homepage for at least 7 days before the changes take effect.
• Notification via the member account in the vip44 mobile app.
• The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.

Continued use of the platform after changes take effect will be considered acceptance of the revised Privacy Policy terms. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the established procedures.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the vip44 platform — the fastest way to get an immediate response.
• Support Email: [email protected] — for written inquiries that require documentation or record reference.
• Response Time: We aim to respond to all privacy-related enquiries within 3 working days.

For official requests relating to personal data rights (access, correction, deletion), please clearly state the type of request and provide the necessary identity verification information so we can process your request securely and promptly.